Holroyd City Council

Holroyd Council can do!

These pages are about paying your rates. There is seperate information for paying other debts as well as a list of all Council fees and charges.

How To Pay Your Rates 

In Person

You can pay in person at Council's Customer Service Centre at 16 Memorial Avenue, Merrylands. Please bring your whole rate notice with you. You can pay by cash, cheque, EFTPOS, MasterCard or Visa. A Credit Card Service Fee of up to 0.8% applies.

Office hours are Monday to Friday 8.00am to 4:30pm.

Online Payments

You can pay your rates online through Council's eServices using Mastercard or Visa. You will need to click on 'Rate Payment' and then enter your reference number before clicking submit.

A Credit Card Service Fee of up to 0.8% applies.

Over the Phone

Pay 24 hours a day, 7 days per week for the cost of a local call, with the exception of mobile phones which will be charged at mobile phone rates, by calling 1300 858 459. MasterCard or Visa cards are accepted. A Credit Card Service Fee including GST of up to 0.8% applies.

BPAY

BPAY allows you the opportunity to pay over the phone, or through the Internet, from your cheque, savings or credit card account (Visa or MasterCard only). Please quote Biller Code 5637 and your Reference Number (on the Rate Notice).

To make use of this option, you must initially contact your financial institution to ensure the BPAY facility is available at that institution. 

Provided you have sufficient available credit or balance, the payment will be processed and you will be issued a receipt number for the bill payment.

Direct Debit

This method allows Council to debit your bank/credit union/building society account. Payments of your rate account via Direct Debit can be quarterly; or payment in full; or by an agreed arrangement with Council of weekly, fortnightly, monthly or ad-hoc payments. The amount payable will be automatically deducted from your nominated account on the due date for payment.

Simply request an application form by downloading the Direct Debit Request form, or telephoning Council on 9840 9840, or calling into Council's Customer Service Centre at 16 Memorial Avenue, Merrylands. Complete and return the application to Holroyd City Council.

By Mail

Simply include your cheque or money order payable to Holroyd City Council, together with the detachable deposit slip portion of the rate notice, to:

Holroyd City Council
Locked Bag W101
Sydney NSW 1292

Please do not use staples.This Locked Bag address is for rate payments only. Other correspondence should be posted to Council's administration office – PO Box 42, Merrylands NSW 2160.

Please note that payments are processed by Council’s bank.

Pay at any Commonwealth Bank

Fill in your details on the deposit slip and give the whole rates notice to the teller. They will stamp the top half and give it back to you as your receipt. You do not need to have an account with the Commonwealth Bank and they will not charge a transfer fee.

Pay at any Australia Post

You can pay in person at any Post Office. Please present the notice intact. A paper receipt will be issued.

You can also pay by phone on 13 18 16, 24 hours a day, 7 days per week for the cost of a local call, with the exception of mobile phones, which will be charged at mobile phone rates.

You can pay over the internet using POSTbillpay. Please quote the POSTbillpay code of 0281 and your POSTbillpay Reference number as per the deposit slip on the front of the notice.

When making an Australia Post phone payment or internet payments only Mastercard and Visa cards are accepted.

Centrelink Customers - Centrepay

If you are a Centrelink customer and wish to use Centrepay to pay your rates, download the Centrepay Deductions form or ask our Customer Services staff for a copy. This form is also available from Centrelink offices. Centrepay is a voluntary, free service to Centrelink customers. The money you specify is transferred from your Centrelink payments, pensions and allowances. You may choose to start, stop or change your deductions at any time.

Payment Due Dates

If you are making a single payment for the full year’s rates and charges, your payment is due on or before 31 August 2008.

If you are paying by quarterly instalments the due dates and the amounts payable for each instalment are shown on your Rates Notice. We will send you an instalment notice for the second, third and fourth instalments, one month before the payment is due.

The due dates for each instalment are as follows:

1st Instalment - 31 August 2008

2nd Instalment - 30 November 2008

3rd Instalment - 28 February 2009

4th Instalment - 31 May 2009

What happens if my payment is late?

If your quarterly payment is not paid in full by the due date you will have to pay interest on the amount owing. The interest charge is simple interest calculated daily, at the rate of 10% per annum. Please ensure your payment reaches Council by the due date shown on your notice. If you are paying by mail, you should make allowances for the time it may take.

I’m having difficulty making my payment!

Please visit Council in person or telephone 9840 9700. We may be able to make special arrangements to help you.