Holroyd City Council

Holroyd Council can do!

Guarantees of Service

The Council has adopted the following Guarantees of Service in the Management Plan process:

  • We will continue to maintain our commitment to the highest standards of customer service.
  • We will reply to all letters within 10 days by either interim or final reply.
  • We will consult with our stakeholders on changes to policy or services.
  • We will be helpful and courteous in all dealings with our stakeholders.
  • We will abide by Council’s adopted Code of Conduct to maintain high moral and ethical standards at all times.
  • We will progressively implement further guarantees of service to match stakeholder needs.
  • We will keep our residents fully informed of Council’s services through the website in a timely manner.

The Guarantees of Service are reaffirmed each year when the Management Plan/Budget is adopted for the ensuing period.

The Guarantees of Service constitutes a major plank in the strong commitment to Council’s Customer Service.